Privacy Policy

Effective date: 01/01/2026

Better Asia We respect your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment providers)

• Order history and customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Referring websites or search terms

This information is collected using cookies, pixels, and similar tracking technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate with you about your orders or enquiries

• Improve our website, products, and services

• Send marketing communications (only if you opt in)

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Analyse traffic and user behaviour

• Measure advertising performance (e.g. Google Ads)

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

4. Third-Party Services

We may share your information with trusted third-party services, including:

• Website hosting and ecommerce platform (e.g. Squarespace)

• Payment processors (e.g. Stripe, PayPal)

• Shipping and fulfilment providers

• Analytics and advertising services (e.g. Google Analytics, Google Ads, Google Merchant Center)

These providers only access your information as necessary to perform their services and are required to protect your data.

5. International Data Transfers

Some third-party services we use may store or process data outside Australia (for example, in the United States). We take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

6. Marketing Communications

If you opt in to receive marketing communications, we may send you promotional emails or offers.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Make a complaint about a breach of your privacy

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: